FAQ

• How do I create an account?
  Go to our registration page and provide the necessary details to set up your account.

• Do I need to pay to use Brisao?
  No, creating an account and browsing listings is free. Some premium features, like ad promotions, may have additional costs.

• What languages does Brisao support?
  Brisao is available in Spanish, English, French, Arabic, and Persian, with plans to add more languages in the future.

• Is Brisao available only in Canada?
  Although Brisao focuses on the Canadian market, people from other countries can join and use the platform.

Can I change my personal information?
Yes, you can edit your profile information from your account settings at any time.

What if I forget my password?
Click on "Forgot Password" on the login page, and you’ll receive an email with instructions to reset it.

How do I delete my account?
Contact our support team if you wish to delete your account permanently. They will guide you through the process.

How do I verify my account?
Account verification is optional but recommended for increased trust. You can upload a photo ID in your account settings for verification.

How do I search for items to buy?
Use the search bar or browse categories to find the items you need. You can filter results by location, price, and category.

What should I do if I find an item I’m interested in?
Click on the ad to see more details and contact the seller directly through the messaging feature to arrange the purchase.

How can I ensure a safe transaction?
Meet sellers in public places, inspect items before purchase, and avoid transferring money without seeing the product.

What if I have a dispute with a seller?
We recommend trying to resolve issues directly with the seller. If you need further assistance, contact Brisao support.

How do I post an ad?
Visit Post an Ad, fill in the required details, and upload relevant photos to create your listing.

Are there fees for posting ads?
Posting an ad is free, but there are optional paid features for promoting ads to increase visibility.

How can I improve my ad’s visibility?
Use premium features to boost your ad or choose categories and keywords carefully to make it easier for buyers to find.

Can I edit or remove my ad after posting?
Yes, you can manage your ads from your account dashboard, where you can make edits or delete them at any time.

Does Brisao handle payments?
No, Brisao doesn’t handle payments directly. Buyers and sellers are responsible for arranging payment methods.

What payment methods are recommended?
Cash payments or secure digital payments through trusted providers (e.g., PayPal) are recommended for safety.

Is it safe to pay online?
Always verify the buyer or seller's legitimacy before making any online payments. Use secure, well-known payment services if necessary.

What if I experience fraud?
Report any fraudulent activity to Brisao support. We may take action, including banning the user if fraudulent behavior is confirmed.

What types of items are allowed on Brisao?
You can post ads for a wide variety of items, including electronics, home goods, and more, as long as they meet our content policies.

What items are prohibited?
Brisao prohibits the sale of illegal items, adult content, hazardous materials, and any content that violates local or federal laws.

What should I do if my ad was rejected?
Check if it complies with our guidelines, make the necessary edits, and try posting it again. Contact support if you need assistance.

Can I report inappropriate content?
Yes, you can report any ad that violates our guidelines. Brisao will review the report and take appropriate action if needed.

How does Brisao protect my data?
We use advanced security measures, including SSL encryption and DDoS protection, to ensure that your information is secure.

Will my personal information be shared?
Your information is never shared with third parties, except for payment providers if applicable. See our Privacy Policy for details.

Can I request data deletion?
Yes, you can request the deletion of your personal data by contacting our support team.

Are my conversations private?
All messages between buyers and sellers on Brisao are private and secure, accessible only by the involved parties.

Does Brisao offer community support for immigrants?
Yes, our blog and forums provide resources and advice for immigrants, including tips on finding housing, jobs, and adapting to a new country.

How can I connect with other users?
You can connect with other users through our forums, comment sections, and direct messaging on listings.

Can I share my experiences on Brisao?
Absolutely. Brisao encourages users to share their experiences and advice with others through the blog and community forums.

What should I do if I experience harassment?
Report any inappropriate behavior to Brisao’s support team. We take user safety seriously and will investigate promptly.

I’m having trouble logging in. What should I do?
Try resetting your password. If the issue persists, contact our support team for further assistance.

The site is not loading properly. What can I do?
Clear your browser cache or try accessing Brisao from a different browser. Contact support if the problem continues.

How can I update the Brisao app?
Visit the App Store or Google Play Store to check for updates and install the latest version of the Brisao app.

Who do I contact for technical issues?
For any technical issues, reach out to our support team through our contact page or email us at info@brisao.com.

Where can I find the Terms of Use?
You can review our Terms of Use on the Brisao website footer, which outlines user rights and responsibilities.

What happens if I violate the Terms of Use?
Violations of our terms can result in warnings, account suspension, or permanent bans, depending on the severity of the breach.

Can Brisao assist with legal disputes between users?
While Brisao may provide guidance, we are not responsible for resolving legal disputes. Contact local authorities if needed.

How do I report copyright infringement?
If you notice any copyright violations on Brisao, please contact our support team with relevant details.